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Welcome to the Technical Support site for SSMzOS, where we will provide you with links to information to help you maintain and support this product.
About Softek Storage Manager for z/OS
SSMzOS is a enterprise storage solution that addresses the challenges and core functions of today's Enterprise storage manager. The Softek SRM solution establishes a centralized management console that enables today's storage manager to manage multiple technologies using one discipline and through the use of alerts and automation delivers a proactive management policy. This proactive policy includes the use of a trending model that will identify utilization rates (ROI) and enable the circumvention of panic hardware acquisition, space related outages and establish both data classification and data inventory practices. Additionally, the dependencies of key staff members and the impact of turnover can be almost eliminated. Our automated solution also shortens the training cycles for entry level people and will enhance productivity. Thus your staff can now be developing new ideas as opposed to just doing daily maintenance (ROI). This will enable your organization to be positioned as a "FIRST TO MARKET" player (TCO) and be in direct alignment with customer specific requirements.
Worldwide Support
Softek technical support can be contacted toll free via our Softek Global Support Center:
- North America: 1-800-66SOFTEK (1-800-667-6383)
- Germany: 00-800-6676-3835
- Ireland: 00-800-6676-3835
- UK: 00-800-6676-3835
- Italy: 00-800-6676-3835
- All Other European Countries: +1 918-281-2623
- Australia: 0011-800-6676-3835
- Hong Kong: 001-800-6676-3835
- Japan: 010-800-667-63835
- Korea: 002-800-6676-3835
- Philippines: 00-800-6676-3835
- Other Countries: +800-66SOFTEK (+800-667-6383)
- Alternate number: +1 918-281-2623
Please visit http://www.ibm.com/planetwide/ for world-wide numbers.
Email Contacts:
> Severity 1 problems: report immediately by telephone to the Softek Global Support Center
> Around-the-clock mission-critical support
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