| For some LDMF issues it may be necessary to send information such as job output or dump data sets to Softek support for
diagnosis. Files of up to 10MB can be sent by email. Larger files should be sent to the FTP server.
Email Instructions
Send to
DMSzos@us.ibm.com
Attachments are limited to 10MB in size.
Certain filenames are rejected to prevent the spread of viruses. The rules are complex. Simple filenames (filename.ext) work best. Files with extensions of .bat, .reg and .zip files are rejected as are many non-text files.
For .zip files change the extension to .zpi and for non-text files change it to .bin.
If an attachment is rejected you should receive an email saying so. Please resend with a different filename or extension
FTP Instructions
For very large files it is best to terse them using IBM's TRSMAIN utility to reduce transmission times. If you are not familiar with TRSMAIN your IBM Systems programmers should be able to provide you with sample JCL.
You should be able to use any FTP GUI to communicate with ftp.softek.com. If you have trouble resolving the name the IP address is 69.4.4.45. If you are unfamiliar with FTP there are samples following these instructions.
Personal userids and passwords for the FTP server may be provided if you requested a Call Tracking Centre id. If you do not have one use the following:
userid guest-tdmfmf
password tdm5m5
cd incoming (please use the incoming directory it has more space allocated)
Beware that the guest id has limited access. It cannot list the incoming directory. You can use the pwd (print working directory) command to verify the directory. The response to the pwd should indicate guest-tdmfmf/incoming as the current directory.
The FTP server runs on a Unix operating system so some of the z/OS FTP client commands may not be recognized.
There is no filtering of filenames (as with the email server) but it is most helpful if you include the Case number in the filename you choose to use.
When the files have been transmitted please email DMSzos@us.ibm.com providing the following
information:
The case number.
How many files have been transmitted.
The type of transfer (ASCII/Binary a.k.a Text/Raw)
The format of any binary files (tersed, XMIT, ZIP, or the original RECFM/LRECL/BLKSIZE).
For tersed files it is very useful to know how many tracks/cylinders the original file occupied.
The most common delay with getting information to us is sending the files in the wrong format (ASCII files as binary and vice versa).
Another delay is when output files having RECFM=VB or RECFM=VBA are sent in binary. Unix cannot handle these files unless they are in ASCII format. If you want to send them in binary please terse them first.
Sample FTP sessions,
Sample session of sending an ASCII LOGREC print output using the Windows XP Command prompt:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
D:\KZP10>ftp ftp.softek.com
Connected to ftp.softek.com.
220 Welcome to the Softek FTP Server. Please note all transactions are logged.
User (ftp.softek.com:(none)): guest-tdmfmf
331 Password required for guest-tdmfmf.
Password:
230 User guest-tdmfmf logged in. Access restrictions apply.
ftp> cd incoming
250 CWD command successful.
ftp> pwd
257 "/guest-tdmfmf/incoming" is current directory.
ftp> ascii
200 Type set to A.
ftp> put c33823l.txt c33823logrec.txt
200 PORT command successful.
150 Opening ASCII mode data connection for c33823logrec.txt.
226 Transfer complete.
ftp: 1837028 bytes sent in 23.79Seconds 77.21Kbytes/sec.
ftp> bye
221-You have transferred 1819356 bytes in 1 files.
221-Total traffic for this session was 1819900 bytes in 1 transfers.
221-Thank you for using the FTP service on pd0ss-urh001.
221 Goodbye.
D:\KZP10>
Sample batch job executed from a z/OS 1.7 system to send a tersed dump data set to the FTP server:
JCL
//JOBCARD
//FTP EXEC PGM=FTP,PARM='69.4.4.45 (EXIT TIMEOUT 30'
//SYSPRINT DD SYSOUT=*
//OUTPUT DD SYSOUT=*
//INPUT DD *
guest-tdmfmf
tdm5m5
cd incoming
bin
put 'TS.WCP00.C34469.DUMP.TRS' c34469dump.trs
/*
Output
EZA1450I IBM FTP CS V1R7
EZA1772I FTP: EXIT has been set.
EZA1554I Connecting to: 69.4.4.45 port: 21.
220 Welcome to the Softek FTP Server. Please note all transactions are logged.
EZA1459I NAME (69.4.4.45:KZP10):
EZA1701I >>> USER guest-tdmfmf
331 Password required for guest-tdmfmf.
EZA1789I PASSWORD:
EZA1701I >>> PASS
230 User guest-tdmfmf logged in. Access restrictions apply.
EZA1460I Command:
EZA1736I cd incoming
EZA1701I >>> CWD incoming
250 CWD command successful.
EZA1460I Command:
EZA1736I bin
EZA1701I >>> TYPE I
200 Type set to I.
EZA1460I Command:
EZA1736I put 'TS.WCP00.C34469.DUMP.TRS' c34469dump.trs
EZA1701I >>> SITE FIXrecfm 1024 LRECL=1024 RECFM=FB BLKSIZE=27648
500 'SITE FIXRECFM 1024 LRECL=1024 RECFM=FB BLKSIZE=27648': command not understood.
EZA1701I >>> PORT 69,4,25,173,4,66
200 PORT command successful.
EZA1701I >>> STOR c34469dump.trs
150 Opening BINARY mode data connection for c34469dump.trs.
EZA1485I 8792064 bytes transferred - 10 second interval rate 868.78 KB/sec - Overall transfer rate 868.78 KB/sec
EZA1485I 17418240 bytes transferred - 10 second interval rate 857.47 KB/sec - Overall transfer rate 863.14 KB/sec
EZA1485I 25878528 bytes transferred - 10 second interval rate 841.82 KB/sec - Overall transfer rate 856.05 KB/sec
EZA1485I 34504704 bytes transferred - 10 second interval rate 860.90 KB/sec - Overall transfer rate 857.26 KB/sec
EZA1485I 43130880 bytes transferred - 10 second interval rate 860.04 KB/sec - Overall transfer rate 857.81 KB/sec
226 Transfer complete.
EZA1617I 50876416 bytes transferred in 59.500 seconds. Transfer rate 855.07 Kbytes/sec.
EZA1460I Command:
EZA1736I QUIT generated by unexpected end of file
EZA1701I >>> QUIT
221-You have transferred 50876416 bytes in 1 files.
221-Total traffic for this session was 50877040 bytes in 1 transfers.
221-Thank you for using the FTP service on pd0ss-urh001.
221 Goodbye.
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